T&C’s

Insurance2day Insurance Services Ltd are authorised and regulated by the Financial Services Authority and are members of:

Insurance2day Insurance Services Ltd - Terms of Business

Address: Turner House, Queen Street, Stourbridge, DY8 1TP.
Telephone: 01384 442 165 Fax: 01384 444 976
E-Mail: mail@insurance2day.co.uk

These terms of business replace all previous terms and conditions

The Financial Services Authority (FSA)
The FSA is the independent watchdog that regulates financial services. Please use this information to decide if our services are right for you.

Who Regulates Us?
Insurance2day Insurance Services Ltd is authorised and regulated by the Financial Services Authority. Our FSA number is 306082. You can check this on the FSA’s Register by visiting the FSA’s website : www.fsa.gov.uk/register/home.do or by contacting the FSA on 0845 606 1234.

Our Service
We are an Independent Insurance Intermediary and we will act on your behalf in:
• Arranging your insurance cover with insurers to meet with your requirements or where requirements cannot be fully met, provide you with enough information to enable you to make an informed decision;
• Effecting any changes that you need to make to your insurance
• Assisting with the renewal of your insurance policy

Information on Costs
In addition to the premiums charged by insurers, we may charge a professional fee to cover the placing and ongoing handling of your insurance. The amount and purpose of any professional fee and/or administration charge will be advised to you in advance. We earn the entirety of our commission and/or fees when your risk is successfully placed and take our commission and/or fees immediately upon receipt of payment unless agreed otherwise with your insurer.

Payment Terms
We normally accept payment by cheque, BACS or credit card. We require full payment of the premium on the day cover is effected. You may be able to spread your payments through a credit scheme either run by your insurer of via a finance provider and we will advise you further if these options are available.

How We Will Handle Your Money
Our client bank account has been set up in accordance with strict rules laid down by the Financial Services Authority. We are the agent of insurers for the collection of certain premiums. We are required to inform you that we may use your premium to settle premiums due under other policies including those payable by other clients. In arranging your insurance we may employ the services of other intermediaries who are regulated by the FSA and your premium may be passed to these intermediaries for payment to insurers. We retain interest earned on money on the client bank account.

Mid-term Adjustments or Cancellations
In the event of an adjustment that results in a return of premium or cancellation mid-term we will refund the premium due net of our full commission and/or fee and any charge made by insurers. Where the premium is being paid by instalments directly to the insurance company we will claim our full commission along with any charge made by the insurers in the calculation of any outstanding monies. Where the premium is being paid via a third party credit agreement payments under such an agreement must be maintained until such a time that a return premium is issued by insurers.

Cancellations due to premium instalment default
If any credit agreement payment is not met, you acknowledge and agree that we may instruct on your behalf the relevant insurer to cancel the insurance and to collect any refund of premiums which may be made by the insurer and use it to offset any outstanding costs.

Insurers
Whilst we take every care to check the financial stability of any firm with which we place business, we cannot be held responsible if that firm subsequently ceases to trade.

Your Duty to Disclose Information
It is your responsibility to provide complete and accurate information to insurers when you take out your insurance policy, throughout the life of your policy and when you renew your insurance. It is important that you all statements you make on proposal forms, claim forms and other documents are full and accurate. If a form is completed on your behalf, you should check that the answers shown to any of the questions are true and accurate before signing the document. Failure to disclose any material information to your insurers could invalidate your insurance cover and mean that part or all of a claim may not be paid.
If you are in any doubt as to whether information is material, you should disclose it

Claims
As part of our service we can assist you with any claim you need to make. When you first become a customer we will give you details of how you can make a claim and tell you what your responsibilities are in relation to making claims. If you are ever in any doubt as to what action to take in the event of a claim, please contact us at the address above.

Complaints
It is our intention to provide you with a high level of customer service at all times. If you should wish to make a complaint about our service we have a formal complaints procedure. In the first instance you should address your complaint to Steven Robinson. We shall supply you with a copy of our complaints procedure upon receipt of a complaint or at any time upon request. You will be advised of any redress available to you, should you believe the matter has not been resolved to your satisfaction. If you cannot settle your complaint with us you may be entitled to refer it to the Financial Ombudsman Service. Alternatively other out of court complaint and redress procedures may be available.

Financial Services Compensation Scheme (FSCS)
We are covered by the FSCS. You may be entitled to compensation from the scheme if we cannot meet our obligations. This depends on the type of business and the circumstances of the claim. Non compulsory classes of insurance are covered for 90% of the claim with no upper limit. For compulsory classes of insurance this increases to 100% of the claim, with no upper limit. Further information about the compensation scheme is available from the FSCS.

Confidentiality
All personal information about you will be treated as private and confidential. We will only use and disclose information we have about you in the normal course of arranging and administering your insurance. We may pass information about you to premium finance companies and credit reference agencies for the purpose of arranging payments via instalments and may also pass to them details of your payment record with us. We will not disclose any information to any other parties without your consent, unless required to do so by the FSA, it is in the public interest, or we have to by law. We may, however, use the information we hold about you to provide information to you about other products and services which we feel may be appropriate to you. Under the Data Protection Act 1998 you have a right to see personal information about you that we hold in our records. If you have any queries in this regard please write to us.
If you do not wish to receive marketing information from us please let us know by contacting us at the address above.

Claims and Underwriting Exchange Register and Motor Insurance Anti-Fraud Register
Insurers pass information to the Claims and Underwriting exchange register operated by Database Services Limited and the Motor Insurance Anti-Fraud Register compiled by the Association of British Insurers. The objective is to check information provided and to prevent fraudulent claims. Motor insurance details are also added to the Motor Insurance Database operated by the Motor Insurers’ Information Centre (MIIC), which has been formed to help identify uninsured drivers and may be accessed by the police to help confirm who is insured to drive. In the event of an accident, this database may be used by insurers, MIIC and your motor insurer to identify relevant policy information. Other insurance related databases may also be added in the future.

Limitation of Liability
• a) We will not be liable to you for any direct or indirect losses, damages or costs or expenses incurred or suffered by you as a result of or in connection with any service that we provide to you hereunder unless arising directly from our negligence, wilful default or fraud (or that of our directors, officers or employees).
• b) In no circumstances will we have any liability for losses that are not a reasonably foreseeable consequence of our negligence, wilful default or fraud (or that of our directors, officers or employees)
• c) Without prejudice to any other provision in this clause, if you suffer or incur losses, damages, costs or expenses as a result of or in connection with any service that we provide to you hereunder otherwise than as a result of our wilful default or fraud, you agree that out total liability to you for such losses shall not exceed £1.2 million.
• d) Without prejudice to any other provision in this clause, you agree that we shall only be liable to you in respect of a claim against us for breach of contract or tort, if you commence proceedings against us in respect thereof, either: i) Within two years of the date on which your cause of action accrues; or ii) in the case of a claim for damages in respect of our negligence within two years of the earliest date on which you first have, or any person with whom the cause of action is vested before you, first has, both the knowledge required for bringing an action for damages in respect of the relevant damage and a right to bring such an action.
• e) Nothing in this Agreement will limit, or will be construed as limiting, our liability for death or personal injury resulting from our negligence.
• f) Nothing in this Agreement will exclude or restrict any duty or liability that we may owe to you under the regulatory system as defined in the FSA rules.
• g) We will not be liable to you for any losses, damages, costs or expenses incurred or suffered by you as a result of our use of faulty computer systems or software supplied to us by a third party.
• h) We shall not be liable to you for any partial or non-performance of our obligations hereunder by reason of any cause beyond our control, including without limitation any breakdown, malfunction or failure of transmission, communication or computer facilities, industrial action, Acts and Regulations of any government, supra-national bodies or authorities or the failure of any relevant third party, for any reason, to perform its obligations to us.
For the avoidance of doubt, nothing will, for the purposes of this clause, be taken to be beyond our reasonable control if it results from: i) our failure to have available and use appropriate equipment for the purposes of fulfilling our obligations under this Agreement. Maintained to proper standards of market practice; ii) our failure to establish appropriate back-up and disaster recovery procedures for the malfunction of any equipment or power supply which could reasonably be expected to establish; or iii) our failure to use reasonable skill and care and to act in good faith in performance of our obligations under this Agreement.

Applicable Law
This Terms of Business document is subject to English Law and the jurisdiction of English Courts.

.Please do not hesitate to contact us if you have any queries with regards to any of the points referred to in our Terms of Business.